Saturday, 13 August 2011

On line theft

The high of the holiday turned into a huge low today. My husband tried to access his account on line to find it had been suspended. He telephoned the bank to learn that his account has been hacked and the virtual thieves have helped themselves to over £1100. The bank says we will get the money back but have to go through the process, telephone and Internet banking suspended, go into the branch etc etc. I find it annoying on so many levels; the bank didn't telephone us as they don't have our telephone numbers.  How very odd, where do they get our number from when they call you for a quick telephone survey ? Also they allowed two large debits to go through when there was insufficient funds ? Yet we have had card payments embarrassingly declined for paltry amounts when funds have been available but the bank explains this as security checks when you query it. Over the last few years we have had a few experiences of fraud with this particular bank, but we have applied today for an account elsewhere. We don't live that far from Howard at Sheldon branch, we may have to go in and give him a telling off.


  1. I am so sorry to hear about this. And glad that you will get the money back.

    Please don't let it spoil your lovely holiday feeling.

    Hugs Sft x

  2. Thanks SFT, its such a complete pain :-(

  3. thats awfull, I am glad you will get your money back. Its all the agro of telephone calls and waiting. When something happens you just want it sorted out straight away. Hope it gets sorted out quickly x

  4. Thanks Ms Everyday, hopefully should be sorted this week all being well.

  5. Ugh!! That's horrible! I sure hope you're reimbursed for any NSF fees!! I'd take my business elsewhere too! :/

  6. So sorry to hear this. Big hugs that you're feeling a bit happier today. x

  7. Hi there,

    Yes this is bad news.
    Once it is all fixed, if ever you know how all this happened, could you let us now where and how it went wrong?
    And maybe some of us could learn from it, and avoid the same kind of trouble in the future.

    I hope that every thing pan out good for you, and will be promptly fixed.

    Have a good day.

  8. Hi Expat, yes I will let you all know how it goes. Hopefully it will all be sorted in the next few days. Thanks